Service

Services & Support

Steel procurement challenges often lie not in the product itself, but in material selection, processing, inspection, and documentation. We standardize these into services to reduce early communication and late rework.

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24hInquiry & Technical Support Response

6itemsStandard Service Scope

5–15%Nesting & Cutting Material Utilization Improvement

100%Batch-by-Batch Inspection Coverage

Six Standard Services

SELECT

Material Selection & Standard Confirmation

Recommend grades and standards by working conditions, explain trade-offs and alternatives to avoid "buy first, change later."

CUT

Custom Processing

Cut-to-Length, Slitting, CNC Cutting, Beveling, Drilling & Coating, Cut-to-Drawing, Less On-Site Rework.

Inspection & Quality Certificates

Batch-by-Batch Inspection with COA / MTC, Third-Party Witness Sampling & Retesting.

LOGISTICS

Logistics & Shipping

Booking, Port Consolidation, Loading Supervision & Transport Plans, FCL, LCL & Breakbulk Available.

DOC

Export Documentation

Commercial Inspection, Certificate of Origin (FORM E, etc.) & Market Access Certificate Support.

AFTER

After-Sales & Claims Handling

Arrival Inspection Support, Quality Claim Handling & Closed-Loop Improvement, Response Within 24 Hours.

Custom Processing Capabilities Overview

Processing Item	Available Range	Typical Tolerance / Notes
Cut-to-Length Sizing	Thickness 0.3 – 25mm, Length as Required	Length Tolerance ±3mm, Multi-Roll Leveling Included
Slitting	Width on demand, min edge trim controlled	Burr and camber controlled as required
CNC Cutting	Flame / Plasma / Laser	Nesting per part drawing, utilization up 5–15%
Beveling & Drilling	V / X / K bevels, 3D drilling	Per component drawing, piece-by-piece inspection
Bending & Forming	Per drawing radius and angle	Material and thickness required for springback calculation
Surface Treatment	Shot blasting + painting / hot-dip galvanizing	Sa2.5 or above, film thickness per project requirements

Machined parts must be providedDrawings or Cutting Lists(Specs, length, quantity, bevel and hole requirements). Without drawings, process to general requirements, but tolerances follow standards.

Service Process

Requirements & Drawings

Confirm product, quantity, standard and processing requirements; provide drawings or lists.

Plan & Quote

Provide processing plan, tolerance details, material utilization and quote.

Confirmation & Scheduling

After plan confirmation, lock scheduling and lead time; make samples first if needed.

Processing & Inspection

Process per plan and inspect item by item; issue inspection records.

Packaging & Shipping

Choose packaging by transport mode; ship after port consolidation and loading supervision.

Delivery & Follow-up

Support arrival acceptance; follow up after use and record improvements.

Service FAQs

It includes cut-to-length, slitting, CNC cutting, beveling, drilling, bending, shot blasting, and coating. After you provide drawings or a cutting list, we first issue a processing plan and tolerance specifications, and arrange production after confirmation.

Yes. We handle commodity inspection, certificates of origin (such as FORM E), third-party pre-shipment inspection, and assist in preparing test reports and documents required for market access files such as SASO and SONCAP.

We provide live video connection to the workshop, covering steelmaking, rolling, finishing, and quality inspection. You can specify batches and inspection processes to view. We recommend booking 2 days in advance so the corresponding processes can be scheduled online.

Please provide feedback promptly after arrival and keep the original packaging and markings. We usually respond within 24 hours, first verify the heat number and inspection records, and if necessary arrange a joint third-party re-inspection, then provide a solution for return, replacement, or price adjustment.

Stock items in regular specifications take 7 – 15 days, futures requiring scheduling take about 25 – 40 days, and custom processing adds 5 – 10 days on top of that. The specific lead time is confirmed at quotation based on capacity and shipping schedule and written into the contract.

Full-container exports usually start from one 20 ft container (about 20 – 25 tons); LCL trial orders can start from 5 tons. Processed parts are calculated per project batch, and confirmation is recommended after providing a usage list.

Need a quote or technical support?

Tell us product, material, specs, quantity, and destination port. Get FOB / CIF quote within 24 hours.

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